Everyone is planning their summer vacations these days, trying to get the best deal. For some of us, planning ahead is very stressful especially since there is always a chance that we may need to cancel. When it comes to hotel cancellation policy there is so much confusion that we decided it is time to shed some light on this topic. It has recently become even more confusing as the number of travelling sites have rapidly grown. As a first suggestion, and relatively obvious one to some, we recommend that if you think you may need to cancel your hotel booking remember to read the small print to ensure that you will not pay any extra fees when cancelling hotel reservations.
Up to 15 days (Excluding departure date): 25% of the package cost.
Up to 8-14 days ( Excluding departure date): 50% of the package cost
Up to 4-7 days ( excluding departure date): 75% of the package cost
Less than 3 days( excluding departure date): 100% of the package cost
When you booked your hotel directly from the hotel you have two options.
1. If you booked your hotel directly from the hotel through an ordinary program, most likely you will be able to cancel your hotel reservation even 48 hours before your arrival date and will get back most of the amount you paid or won't be charged if you haven't paid yet. This usually is the easy case.
2. If you booked your hotel as an advanced purchase then cancelling your hotel reservation will not be as easy, since from the hotel's point of view, you already received a relatively good price and they don't want to give up on you so easily.
Now it gets more complicated as we are moving forward to cancelling your hotel rooms booked via travelling sites or travelling booking engines.
Refund and Cancellation Policy
Reservation:
Please make advance reservations via telephone or book online to assure room availability. A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.
Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken). All rates are subject to a 12.45% luxury + service tax on room tariff.
Occupancy:
Normal occupancy is two people per room. Additional person (if room size permits) is extra chargeable.
Deposit:
To confirm your reservations, a deposit equal to a minimum of one night's room rate, or 50% of the entire stay's Whichever is more is must for confirm reservation. We accept American Express, Maestro, Visa and MasterCard. For alternate arrangements, please contact the Hotel.
For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation.
Group bookings of four or more rooms requires a 30 day cancellation notice for return of the deposit.
Children and Infants:
Child (2-5 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child's breakfast till 4 years is complimentary and above that normal menu charges will be applied.
In case that you require the extra bed for your child (2-5 years old), the third person's rate applies which you have to select "3 adults" instead of 2 adults and 1 child in the reservation form. Once you reserve under the rate for 3 adults, you will also get 3 breakfasts, unless stated otherwise. Cots for infants can be requested, subject to availability.
Non-arrival to the Hotel (No Show) :
If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation. If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.
Special Request :
Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only. In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.
Voucher :
At the time the reservation is confirmed, we issue a confirmation number and voucher that you can print out. It is very important to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation at check-in may result in the hotel not honoring your reservation or failing to trace the record.
Payment Security :
It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.
General Cancellation Conditions
Cancellation should take place in writing and is to be dated.
The customer cannot derive any rights from a verbal cancellation.
The date on which the written confirmation of the cancellation is received will be considered the definite Date of cancellation.
The cancellation fee will be based upon the total value of the reservation.
